"MadTaxi" is a trademark and commercial name used by SIA "Selado" — for the purposes of these Terms, the service provider and contracting party is SIA "Selado".
1. General terms
These terms of use ("Terms") set out how a driver ("You", "Driver") uses the MadTaxi mobile application ("the App") to receive and fulfil ride requests within the territory of Latvia. The App is operated by SIA "Selado" (see above). By using the App, You confirm that You have read and agree to these Terms and to the Privacy Policy.
2. Driver status
You use the App as an independent service provider (a self-employed person, sole trader, or another person registered with the Commercial Register/State Revenue Service) and are not an employee of MadTaxi or SIA "Selado". You are solely responsible for fulfilling Your own tax and social insurance obligations under the laws of the Republic of Latvia, as well as for holding and maintaining any required permits or licences (including passenger commercial transport licences/permits, where required by applicable law).
3. Registration and approval
- A driver account is created and approved by MadTaxi administration after review of the required documents (driver's license, vehicle details, photos).
- Your account becomes active only after administration approval. MadTaxi may refuse or revoke approval if the data does not meet requirements.
- You are responsible for keeping Your registered data (vehicle, documents, contact information) up to date at all times.
4. Shifts and availability
- You choose when to start and end a work shift in the App ("Start shift" / "End shift").
- While You are online ("on shift"), the App may offer You ride requests, which You may accept or decline, unless other operational conditions apply at that moment.
- An order is offered to the nearest suitable Driver for a limited time; if not accepted, it is offered to the next one.
- In "Going home" mode, the App only offers rides in the direction of Your home.
- An order may include a client note and ride preferences (pet, large luggage, wheelchair). Such rides are offered only if Your profile says You can accommodate them — You agree to state this truthfully.
5. Fulfilling orders
- By accepting an order, You agree to head to the specified pickup address within a reasonable time and to inform the client of any delays.
- A ride may only be cancelled for justified reasons (e.g., the client is unreachable, safety concerns), or under the client no-show process described in Section 8.
- After completing a ride, mark it as completed in the App so the client can make payment and leave a rating.
6. Pre-booked (scheduled) rides
The App allows You to accept rides scheduled for a specific time in the future ("Scheduled rides"). By accepting such a ride, You agree to be available and to arrive at the specified time and place. If You cancel a scheduled ride less than 5 minutes before the scheduled time, or fail to arrive at the specified time, this is recorded as a late cancellation. After a second late cancellation, the App will temporarily (for 7 days) prevent You from accepting new scheduled rides; this does not affect Your ability to accept regular (immediate) rides. Repeated violations may also be assessed under Section 12 (Account suspension and termination).
7. Vehicle and documents
You confirm that the vehicle used complies with the passenger transport requirements set out in the laws and regulations of the Republic of Latvia (technical condition, insurance, required permits), and You agree to keep all necessary documents valid for the entire time You use the App.
In the App, You upload Your motor third-party liability insurance (OCTA) policy, taxi permit/licence and roadworthiness inspection document with their expiry dates. The App reminds You when an expiry date approaches; if any document has expired, You cannot start a shift until You upload a valid one. Documents and vehicle photos may be checked by artificial intelligence and by MadTaxi staff.
7.1. Child car seat and MadTaxi magnets. Every car You drive with MadTaxi must have a child car seat on board during the entire shift, and two MadTaxi-issued logo magnets must be visibly placed on the car.
After Your account is approved, MadTaxi sends You one child car seat and two MadTaxi logo magnets for use during the cooperation. These items remain the property of MadTaxi; You must use them with care and store them properly.
If the seat or a magnet is lost or damaged, You must contact MadTaxi administration immediately (in the App's support section or at support@madtaxi.lv). The MadTaxi team will assess the circumstances and Your responsibility. If Your negligence or intentional damage to the issued equipment is established, You must pay its value: child car seat — EUR 10, each magnet — EUR 3.
8. Client no-show, cancellation and waiting fee
If a client does not arrive at the agreed pickup location, the App provides an automatic, fair compensation mechanism for the time and distance spent for nothing. The mechanism works automatically, without staff approval, and is based on server timestamps and GPS location that cannot be manually altered.
- After You mark "I have arrived", a short free waiting period begins (typically around 2 minutes). After that, a waiting fee automatically starts accruing per minute.
- After a reasonable waiting time (typically around 5 minutes), a button appears in the App to cancel the ride due to client no-show.
- If You cancel before 15 minutes have passed since arrival, You receive the accrued waiting fee. If You waited 15 minutes or more, You also receive a cancellation fee proportional to the distance You had driven to reach the pickup address, in addition to the waiting fee.
- If the client cancels the ride themself after You accepted it, and a sufficient amount of time has passed since acceptance (typically more than 3 minutes), You receive a cancellation fee proportional to the distance You had driven towards the pickup address.
- The exact amounts and time thresholds may vary slightly by Region and are visible in the App. Amounts charged are credited to Your earnings in the same way as the ride fare.
9. Price and settlements
The App calculates the ride price automatically based on distance and time. MadTaxi retains a commission from each ride fare (and from the cancellation/waiting fees described in Section 8); the commission rate is shown in the App and/or set out in a separate agreement between SIA "Selado" and You.
- Earnings levels. Your share of the ride fare depends on Your level: Bronze — 70%, Silver — 75% (from 50 completed rides), Gold — 80% (from 200 completed rides). Invitation bonus rides also count towards Your level. The percentage applied is that of the level reached before the ride in question.
- Individual percentage. MadTaxi may set an individual earnings percentage for You (between 50% and 95%), which replaces the level percentage. It is shown in the App and applies only to rides completed after the change; amounts already earned are not recalculated.
- Client discounts (coupons, discount codes, business discounts) do not reduce Your share — MadTaxi covers them. Tips go to You in full.
- Payouts. Earnings from card, MadTaxi Wallet, business account and Ride Package rides are paid out automatically once a week (on Mondays) to Your bank account via Stripe Connect; to receive them, You must create and complete Your Stripe account setup in the App.
- Cash. In cash rides You receive the payment; MadTaxi's commission is deducted from payouts or settled once a month: the amount is calculated on the last business day of the month and must be paid by the 5th of the following month. If it is not paid on time, cash rides are suspended for You until MadTaxi confirms the payment.
- Bonuses. Quest and invitation bonuses are awarded under the conditions shown in the App. If a Driver You invited completes 5 rides, You receive +10 rides towards Your level progress. MadTaxi may cancel bonuses obtained fraudulently.
10. Code of conduct
You agree to treat clients courteously and safely, not to endanger their safety, and not to engage in discriminatory conduct. In the event of a serious violation, MadTaxi may suspend or terminate Your account.
11. Ratings and incidents
After each ride, the client may rate You with stars and leave a review. If an incident or dispute arises during a ride, it can be reported in the App for review; MadTaxi will assess the submitted information and make a decision.
If the interior is damaged or soiled, You can request an additional fee with photos; MadTaxi staff approve or reject it. MadTaxi monitors quality indicators (average rating, review tags, cancellations, safety complaints); automatic alerts are passed to staff for review.
Communication with clients. Chat messages and the client's note are automatically translated into Your App language; the translation may be inaccurate, and You can always view the original. If a client reports a lost item (up to 30 days after the ride), You agree to reply in the conversation and cooperate in returning the item.
12. Account suspension and termination
MadTaxi may suspend or terminate Your account if a violation of these Terms, expiry of required documents, or repeated client complaints is identified. You may stop using the App at any time and request deletion of Your account and personal data, provided there is no outstanding debt or active ride.
12.1. Returning the equipment. When the cooperation with MadTaxi ends (on Your or MadTaxi's initiative), You must submit an equipment return request in the App's support section or by writing to support@madtaxi.lv. MadTaxi will send You courier details, and within 14 days of receiving them You must ship the child car seat and both MadTaxi magnets with the specified courier. If the equipment is not shipped within 14 days, You must pay its value (child car seat — EUR 10, each magnet — EUR 3). If the equipment is returned damaged, its value must be paid only if MadTaxi establishes intentional damage by You.
13. Limitation of liability
MadTaxi provides a platform connecting Drivers with clients but is not liable for the Driver's individual conduct, the technical condition of the vehicle, or incidents occurring during the Driver's transport services, except where directly required by applicable law.
14. Data processing
The controller of Your personal data is SIA "Selado" (see the details at the beginning of these Terms). Data processing is carried out in accordance with Regulation (EU) 2016/679 (General Data Protection Regulation), the Personal Data Processing Law of the Republic of Latvia, and a separate Privacy Policy.
15. Complaints and dispute resolution
You can submit questions or complaints in the App (support section) or by writing to support@madtaxi.lv. MadTaxi undertakes to review a written complaint and provide a reasoned response within 15 days of receipt. Disputes that cannot be resolved through negotiation shall be settled in the courts of the Republic of Latvia in accordance with the jurisdiction established by applicable law.
16. Force majeure
MadTaxi is not liable for delays in or failure to perform these Terms caused by circumstances beyond its reasonable control (including natural disasters, decisions of state authorities, disruptions to internet or communication services, strikes), and will inform You in the App of such circumstances as soon as reasonably possible.
17. Amendments
MadTaxi may update these Terms from time to time. We will notify You in the App of material changes.
18. Governing law
These Terms are governed by the laws of the Republic of Latvia.
19. Contact
SIA "Selado", reg. No. 52103092291, Nākotnes iela 4, Jumurda, Jumurdas
pagasts, Madonas novads, LV-4844, Latvia.
For questions, write to: support@madtaxi.lv