"MadTaxi" is a trademark and commercial name used by SIA "Selado" — for the purposes of these Terms, the service provider and contracting party is SIA "Selado".
1. General terms
These terms of use ("Terms") set out how a driver ("You", "Driver") uses the MadTaxi mobile application ("the App") to receive and fulfil ride requests within the territory of Latvia. The App is operated by SIA "Selado" (see above). By using the App, You confirm that You have read and agree to these Terms and to the Privacy Policy.
2. Driver status
You use the App as an independent service provider (a self-employed person, sole trader, or another person registered with the Commercial Register/State Revenue Service) and are not an employee of MadTaxi or SIA "Selado". You are solely responsible for fulfilling Your own tax and social insurance obligations under the laws of the Republic of Latvia, as well as for holding and maintaining any required permits or licences (including passenger commercial transport licences/permits, where required by applicable law).
3. Registration and approval
- A driver account is created and approved by MadTaxi administration after review of the required documents (driver's license, vehicle details, photos).
- Your account becomes active only after administration approval. MadTaxi may refuse or revoke approval if the data does not meet requirements.
- You are responsible for keeping Your registered data (vehicle, documents, contact information) up to date at all times.
4. Shifts and availability
- You choose when to start and end a work shift in the App ("Start shift" / "End shift").
- While You are online ("on shift"), the App may offer You ride requests, which You may accept or decline, unless other operational conditions apply at that moment.
5. Fulfilling orders
- By accepting an order, You agree to head to the specified pickup address within a reasonable time and to inform the client of any delays.
- A ride may only be cancelled for justified reasons (e.g., the client is unreachable, safety concerns), or under the client no-show process described in Section 8.
- After completing a ride, mark it as completed in the App so the client can make payment and leave a rating.
6. Pre-booked (scheduled) rides
The App allows You to accept rides scheduled for a specific time in the future ("Scheduled rides"). By accepting such a ride, You agree to be available and to arrive at the specified time and place. If You cancel a scheduled ride less than 5 minutes before the scheduled time, or fail to arrive at the specified time, this is recorded as a late cancellation. After a second late cancellation, the App will temporarily (for 7 days) prevent You from accepting new scheduled rides; this does not affect Your ability to accept regular (immediate) rides. Repeated violations may also be assessed under Section 12 (Account suspension and termination).
7. Vehicle and documents
You confirm that the vehicle used complies with the passenger transport requirements set out in the laws and regulations of the Republic of Latvia (technical condition, insurance, required permits), and You agree to keep all necessary documents valid for the entire time You use the App.
8. Client no-show, cancellation and waiting fee
If a client does not arrive at the agreed pickup location, the App provides an automatic, fair compensation mechanism for the time and distance spent for nothing. The mechanism works automatically, without staff approval, and is based on server timestamps and GPS location that cannot be manually altered.
- After You mark "I have arrived", a short free waiting period begins (typically around 2 minutes). After that, a waiting fee automatically starts accruing per minute.
- After a reasonable waiting time (typically around 5 minutes), a button appears in the App to cancel the ride due to client no-show.
- If You cancel before 15 minutes have passed since arrival, You receive the accrued waiting fee. If You waited 15 minutes or more, You also receive a cancellation fee proportional to the distance You had driven to reach the pickup address, in addition to the waiting fee.
- If the client cancels the ride themself after You accepted it, and a sufficient amount of time has passed since acceptance (typically more than 3 minutes), You receive a cancellation fee proportional to the distance You had driven towards the pickup address.
- The exact amounts and time thresholds may vary slightly by Region and are visible in the App. Amounts charged are credited to Your earnings in the same way as the ride fare.
9. Price and settlements
The App calculates the ride price automatically based on distance and time. MadTaxi retains a commission from each ride fare (and from the cancellation/waiting fees described in Section 8); the commission rate is shown in the App and/or set out in a separate agreement between SIA "Selado" and You. Payouts of Your earnings are made in accordance with the schedule and procedure set out in the App or a separate agreement.
10. Code of conduct
You agree to treat clients courteously and safely, not to endanger their safety, and not to engage in discriminatory conduct. In the event of a serious violation, MadTaxi may suspend or terminate Your account.
11. Ratings and incidents
After each ride, the client may rate You with stars and leave a review. If an incident or dispute arises during a ride, it can be reported in the App for review; MadTaxi will assess the submitted information and make a decision.
12. Account suspension and termination
MadTaxi may suspend or terminate Your account if a violation of these Terms, expiry of required documents, or repeated client complaints is identified. You may stop using the App at any time and request deletion of Your account and personal data, provided there is no outstanding debt or active ride.
13. Limitation of liability
MadTaxi provides a platform connecting Drivers with clients but is not liable for the Driver's individual conduct, the technical condition of the vehicle, or incidents occurring during the Driver's transport services, except where directly required by applicable law.
14. Data processing
The controller of Your personal data is SIA "Selado" (see the details at the beginning of these Terms). Data processing is carried out in accordance with Regulation (EU) 2016/679 (General Data Protection Regulation), the Personal Data Processing Law of the Republic of Latvia, and a separate Privacy Policy.
15. Complaints and dispute resolution
You can submit questions or complaints in the App (support section) or by writing to support@madtaxi.lv. MadTaxi undertakes to review a written complaint and provide a reasoned response within 15 days of receipt. Disputes that cannot be resolved through negotiation shall be settled in the courts of the Republic of Latvia in accordance with the jurisdiction established by applicable law.
16. Force majeure
MadTaxi is not liable for delays in or failure to perform these Terms caused by circumstances beyond its reasonable control (including natural disasters, decisions of state authorities, disruptions to internet or communication services, strikes), and will inform You in the App of such circumstances as soon as reasonably possible.
17. Amendments
MadTaxi may update these Terms from time to time. We will notify You in the App of material changes.
18. Governing law
These Terms are governed by the laws of the Republic of Latvia.
19. Contact
SIA "Selado", reg. No. 52103092291, Nākotnes iela 4, Jumurda, Jumurdas
pagasts, Madonas novads, LV-4844, Latvia.
For questions, write to: support@madtaxi.lv