"MadTaxi" is a trademark and commercial name used by SIA "Selado" — for the purposes of these Terms, the service provider and contracting party is SIA "Selado".
1. General terms
These terms of use ("Terms") set out how a client ("You", "Client") uses the MadTaxi mobile application ("the App") to order taxi rides within the territory of Latvia. The App is operated and the service is provided by SIA "Selado" (see above). By registering or using the App, You confirm that You have read and agree to these Terms and to the Privacy Policy.
2. Definitions
- App — the MadTaxi mobile application (Android/iOS).
- Service — the intermediary service through which a Client can order passenger transport from an independent Driver.
- Driver — an independent service provider (a carrier or its representative) who fulfils rides ordered through the App using their own vehicle.
- Ride — a specific passenger transport from the stated pickup address to the destination.
- MadTaxi Wallet — a pre-payable balance built into the App that can be used to pay for rides.
- Ride Package — a bundle of pre-paid rides that can be used within a set period.
- Region — an administrative area determined automatically (from the pickup address) or manually within the App, which may have different cancellation/waiting fees applied, as described in Section 6.
3. Account registration
- To order a ride, You must create an account with Your real name, phone number and email address.
- The App may only be used by a person who has reached the age of 18 and has the legal capacity to enter into these Terms under the laws of the Republic of Latvia.
- You are responsible for the confidentiality of Your account credentials (password) and for all activity carried out using Your account.
- The App may require profile verification (uploading an identity document and a selfie) to confirm Your identity. Verification is performed automatically by an AI tool; MadTaxi may request additional checks or refuse an account if verification repeatedly fails.
4. Ordering a ride
- When ordering a ride, provide the pickup address and destination; You may optionally add extra stops.
- The App shows an estimated price and distance before ordering, so You can make an informed decision about the ride.
5. Price and payments
- The price is calculated automatically based on distance and time:
- up to 20 km — by per-kilometre and per-minute rate (minimum ride price — €5);
- 20–80 km — a base fee plus a per-kilometre rate;
- over 80 km — a higher base fee plus a per-kilometre rate.
- A higher tariff may apply during night hours and on weekends. The applicable tariff is always shown in the final price before You confirm the order.
- You may pay for a ride: (a) in cash directly to the Driver, (b) with a payment card saved in the App, or (c) from Your MadTaxi Wallet balance. If the MadTaxi Wallet balance does not cover the full amount, the remainder is automatically charged to Your saved payment card.
- The MadTaxi Wallet is topped up in advance using the payment provider stated in the App (Stripe). The MadTaxi Wallet balance cannot be transferred to a bank account and cannot be used outside the App.
- Ride Packages are pre-paid and non-refundable, except as required by applicable law.
- If additional costs arise during the ride (e.g., a route change at Your request), they may be added to the final price.
- An electronic receipt (invoice) for each completed ride is available in the App and can be downloaded as a PDF or received by email.
6. Ride cancellation and waiting fee
An order can be cancelled at any active status, but after a Driver has been assigned, cancellation may involve a fee to compensate the Driver for time and distance spent for nothing. This fee mechanism is applied automatically, without staff intervention; exact amounts may vary slightly by Region and are always shown in the App BEFORE any confirmation.
- Free cancellation. While the status is "Searching for a driver", cancellation is always free of charge. After a Driver is assigned, cancellation remains free for a set number of minutes (typically around 3 minutes) from the moment the Driver accepted the order.
- Cancellation fee. If You cancel after the free-cancellation window above, a cancellation fee is applied, proportional to the distance between the Driver's location at the moment of accepting the order and the pickup address. The fee increases in steps as the distance increases. The exact amount is shown in the confirmation dialog immediately before cancellation, so You always know the precise amount before deciding.
- Waiting fee. Once the Driver has arrived at the pickup address and marked this in the App, a short free waiting period begins (typically around 2 minutes). After that, a waiting fee accrues per minute; the accrued amount is shown live on screen while You wait.
- Cancellation by the Driver (no-show). If You have not arrived within a reasonable time after the Driver marks "I have arrived" (typically around 5 minutes), the Driver may cancel the ride. If this happens before 15 minutes have passed since arrival, only the accrued waiting fee is charged. If the Driver has waited 15 minutes or more, a cancellation fee proportional to the distance driven is charged in addition to the waiting fee (see above).
- Billing. Cancellation and waiting fees are charged the same way as the ride price — first from the MadTaxi Wallet balance, then from the saved payment card. If the charge fails, the amount is added to Your account's outstanding balance, and ordering new rides is blocked until the debt is settled.
- Cash payers are not automatically charged a cancellation/waiting fee (no saved card), but this may be taken into account when assessing the future use of the account.
- Disputing a charge. If You believe a cancellation or waiting fee applied to You is unjustified, You can dispute it directly from the ride history screen in the App ("Dispute this charge") — this creates a request for the MadTaxi support team to review.
7. Conduct and responsibility
By using the App, You agree not to endanger the driver's or others' safety, not to damage the vehicle, and to observe generally accepted standards of courtesy. MadTaxi reserves the right to restrict or suspend account activity if these Terms are violated.
8. Ratings and reviews
After completing a ride, You can rate the driver with stars, leave a review, and add a tip. If a problem occurred during the ride, You can report it from the ride receipt ("Report a problem"); the complaint will be reviewed and You will be notified of the outcome.
9. Ride history and receipts
Ride history (completed and cancelled rides, including any cancellation/waiting fees applied) and receipts, with the option to download a PDF, are available in the App menu.
10. Sharing a ride
The App lets You create a public web page, protected by a unique link, where Your loved ones can follow an active ride and the Driver's location in real time, without needing to install the App or sign in. You create and share this link at Your own initiative; MadTaxi is not responsible for who You send it to. The link becomes invalid once the ride is completed or cancelled.
11. Sound-detection safety feature
With Your separate consent, the App may listen to ambient sound during an active ride to automatically recognise potentially dangerous situations (e.g., screaming, crash noises) and, if so, send an alert to MadTaxi staff together with a short audio recording. Sound analysis happens on Your device; a recording is sent only if a dangerous sound is recognised. This feature can be turned on or off at any time in Your profile settings and does not affect the availability of the core Service.
12. Account suspension, termination and deletion
MadTaxi may suspend or terminate Your account if a violation of these Terms, fraudulent activity, or a threat to the safety of other users is identified. You may stop using the App at any time and request deletion of Your account and personal data in the App settings, provided there is no outstanding debt or active ride.
13. Limitation of liability
MadTaxi acts as an intermediary connecting clients with independent drivers; MadTaxi does not itself provide passenger transport services. MadTaxi makes reasonable efforts to ensure service quality but is not liable for the individual conduct of drivers, delays, or circumstances beyond MadTaxi's control, except where applicable law provides otherwise.
14. Right of withdrawal
In accordance with Article 3(3)(k) of Directive 2011/83/EU of the European Parliament and of the Council and the corresponding Regulations of the Cabinet of Ministers of the Republic of Latvia on distance contracts, passenger transport services (including rides ordered through the App) are NOT subject to the consumer's 14-day right of withdrawal — a ride order cannot be unilaterally cancelled "without reason" after it has been performed or started, in the way this could be done for goods purchased in an online shop. The cancellation rules described in Section 6 above are the only mechanism for cancelling a ride.
15. Data processing
The controller of Your personal data is SIA "Selado" (see the details at the beginning of these Terms). Data processing is carried out in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council (General Data Protection Regulation), the Personal Data Processing Law of the Republic of Latvia, and a separate Privacy Policy, which describes in more detail what data is processed (including location, identity verification data, and the audio data mentioned in Section 11) and on what basis. By registering in the App, You confirm that You have reviewed the Privacy Policy.
16. Complaints and dispute resolution
You can submit a complaint about the Service in the App (support section) or by writing to support@madtaxi.lv. MadTaxi undertakes to review a written complaint and provide a reasoned response within 15 days of receipt.
If You are not satisfied with the outcome of a complaint, as a consumer You have the right to contact the Consumer Rights Protection Centre (PTAC): Brīvības iela 55, Riga, LV-1010, tel. +371 65452554, email: pasts@ptac.gov.lv, www.ptac.gov.lv, as well as other competent institutions or courts, as provided by the laws of the Republic of Latvia.
17. Force majeure
MadTaxi is not liable for delays in or failure to perform these Terms caused by circumstances beyond its reasonable control (including natural disasters, decisions of state authorities, disruptions to internet or communication services, strikes), and will inform You in the App of such circumstances as soon as reasonably possible.
18. Amendments
MadTaxi may update these Terms from time to time. We will notify You in the App of material changes. By continuing to use the App after changes take effect, You confirm Your acceptance of the updated Terms.
19. Governing law and jurisdiction
These Terms are governed by the laws of the Republic of Latvia. Disputes that cannot be resolved through negotiation or with the assistance of PTAC shall be settled in the courts of the Republic of Latvia in accordance with the jurisdiction established by applicable law.
20. Contact
SIA "Selado", reg. No. 52103092291, Nākotnes iela 4, Jumurda, Jumurdas
pagasts, Madonas novads, LV-4844, Latvia.
For questions or complaints, write to:
support@madtaxi.lv